A Florida woman is struggling after a mix up with her employers’ background screening process allegedly resulted in her losing her home, her vehicle, and her children. She shares the same name and date of birth as a violent offender in Pennsylvania. The employee notes that this case of mistaken identity has happened before with the same employer, a transportation network company; she previously had to submit fingerprints and contact Pennsylvania’s authorities before being able to continue working. The mix up occurred once more when her employer’s new background screening company returned the same results and the employer suspended her again. This time, the employee decided to sue the company as well as the background screener for damages and is alleging that they willfully violated the Fair Credit Reporting Act (FCRA). Click here if you’d like to read more about this story: https://www.wftv.com/news/local/tampa-woman-sues-lyft-after-she-says-background-check-mix-up-turned-life-upside-down-/1002257735
This instance of mistaken identity demonstrates that employers should properly vet their background screening providers’ reporting policies, specifically their matching criteria. Most background screening companies have a separate policy in place for reporting common names that is more stringent than their standard reporting policy. Employers should also follow proper adverse action guidelines to ensure that the candidate or employee has a chance to dispute any incorrect information before a letter of denial is issued. Technical errors such as this are avoidable and HR teams can mitigate their risk by partnering with a background screener that thoroughly verifies the information they report.
Please feel free to reach out to CRC’s Sales team at (877) 272-0266 if you have any questions or concerns about your current process!