HomeAdvisor’s Background Screening Policies Resulted in a Family Unknowingly Hiring a Contractor With a Criminal Record
Category : News & Announcements
A couple in Union County, North Carolina hired a contractor through HomeAdvisor.com to conduct renovations on their home. They selected HomeAdvisor since, according to one of the homeowners, “The things I had read on HomeAdvisor’s site were that they had background checked pros in our area that were experienced.” Unfortunately, the licensed contractor they selected eventually abandoned the job after mishandling the renovation. At a later point, the family learned that the contractor had a federal felony conviction from 2014 that should’ve been located on his HomeAdvisor background check and that he was on supervised probation while he was working in their home.
This story demonstrates the importance of understanding what type of background check is conducted on any third parties you work with. Not all background checks are created equal, so the best practice is to determine what (if any) searches are being conducted as well as the scope of these searches. For example, HomeAdvisor’s site states that their criminal background checks consist of a National Criminal Database search for any relevant criminal activity associated with the owner of a business with a three-year scope from their HomeAdvisor membership application date. A National Criminal Database search, while useful for identifying records, is not a comprehensive search since federal records as well as cases in jurisdictions that do not report to these databases would be missed.
Click the link below to read more of this story and reach out to CRC to learn more about what types of searches constitute a comprehensive criminal background check!